COMMON TROUBLESHOOTING

If you notice any issues with your Firestick or Amazon DVR system try these steps below, as most of the time they will correct your problems.

RESET / POWER CYCLE: (refer to the picture to the left) your firestick will look like the device pictured, and will be plugged into your TV or stereo receiver. There will be a thin wire plugged into the side of the firestick, this wire is your power cord. *note* your power cord should always use the 110v adapter to plug into a traditional outlet or have a usb adapter if you plug it into your TV's usb port. Plugging the power cord directly into a usb port will cause your firestick to overheat and may damage it.

• Unplug the power cord from the firestick from either end (whichever is easier to access) for about 30 seconds, then plug it back in. the firestick will take a minute or so to reboot. then check to see if your problem is fixed.

SOFTWARE UPDATE: Probably the most common cause to any issue you will run into on a Firestick, as updates are released very commonly by amazon. Your Firestick will typically automatically update, but that is not always the case. Normally, if your firestick seems to be acting slow or abnormal, a software update is needed. To update, follow the steps below.

• Press the Home button on your firestick remote
• Scroll to the right, and select  "Settings"
• Scroll to the right, and select "My fire TV"
• Select the very first category "About"
• Scroll to the bottom option which will be labeled "check for updates", "download updates", or "install updates".   *note* sometimes you may need to repeat this step a few times to verify it went through.
• Once the update completes, you should see "check for updates" on the option you just selected instead of the download or install updates options. (if not, repeat the previous step)
• Press the back button until you are back on the "my fire tv" Screen (should see "about" as the first option)
• Scroll down to "restart" and select it.
• Your firestick will now reboot and take you back to the home screen. It is now ready for use!

***Important note*** If you have an Amazon Recast DVR, check ALL of your firesticks for updates (even if it's on a TV you rarely use!). If one of the firesticks are out of date, it can mess with the other firesticks connected to your DVR.